Rants and raves about stuff happening in and around my life in Singapore

Friday, December 21, 2012

Singapore Airlines Standards Drop!

7:10 PM By Barry Smyth , 6 comments

I happened to fly Singapore Airlines to Bali recently and thought to myself it's been a while since I used this airline. Given its the almost the most expensive airline to fly from Singapore normally I'll end up taking one of the budget airlines, value for money and you know what you are getting. So it was a pleasant surprise to reacquaint myself with SIA ... and of course totally validate my reasons for never not using them to being with .....

.... From the time I first arrived in Singapore and through the years SIA won several awards and there was a time I would fly them religiously because the service and standard of service was impeccable, but then things started to go down hill, most noticeably with the standard of inflight meals (and I'm talking economy here). Food just got bad, cheap, nasty, and is now almost worst that the food you can buy on budget airlines.

For my trip back from Bali I was given a soggy hash brown, tasteless sausage, and dry rubbery omelette with .... wait for it .... baked beans. I mean seriously, baked beans. What supposedly world class airline serves baked beans. I mean seriously! I stared at the plastic tray for a few minutes in shock at what was there. Baked Beans! The things that come from a can at your local supermarket.

Baked Beans, can you believe it. How can Singapore airlines justify its fares when its inflight catering is so bad that they have to open a can of Baked Beans.

I expected more, after all this is Singapore Airlines, the flagship airline in a country that prides itself on the variety and quality of food it has available. Great food at fantastic prices. But Singapore airlines decided to chuck all that out the window and open up a can of Baked Beans.

I won't be travelling Singapore airlines again, I've learnt my lesson. Standards haven't just fallen, they've crashed completely. And whoever in their catering department thought that was a breakfast that was of a standard fit to serve on Singapore airlines has obviously lost the plot completely.

Such a shame really, it use to be fantastic (emphasis on use to be), but alas not any more.

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  1. Agree. They lost their safety position and even their uniform position. I think the cause is that the company is too big now esp for a small country

  2. And probably also because there's a push on to increase revenue so quality takes a hit. I mean really, if they reduced their prices a lot more people would probably fly them, but I doubt that will ever happen.

  3. Apart form that "attitude" or "hospitality" od inflight staff has gone down, if you ask something they feel they are paying from their pocket for our free meal or drink and baggage management , my brand new bag wheel broken , they have padded to see that content of the bag does not fall out but no compensation

  4. Anonymous2:21 AM

    Being a Sgporean, I have to agree with you. Emirates is really giving them a run for their money.
    1) Dedicated terminal for their own fleet
    2) Cheaper business class and better facilities on board. Cost a third of SIA Bz class
    3) Best stopover to the US
    What more can u ask for???

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  6. Anonymous8:10 PM

    July/August 2015 I flew from Sydney to Munich and return via Singapore with SIA and yes, I agree, Singapore Airlines is not anymore what it used to be. My Singapore stopover holiday on the way to Muc was well and truly troubled with SIA staff incompetence at Changi. I also agree with another writer, - the food served in economy class was simply dreadful.